guest service agent vs front desk agent

Just the front desk has over 5 positions =) ... A Front Sesk Agent handles all things Guest related, be it checking them in, referring them to the Concierge for show tickets, etc. Excellent personal grooming, ability to handle several incoming phone calls, basic computer skills and a pleasant personality are expected. These will be full or part-time 3 to 11pm or 7am to 3pm . What's the job? ... As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! Answer by Macegg (7) The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. A guest service agent plays a critical role in ensuring that guests enjoy their stay. When guests check out, you would ask if everything went well and invite them back. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. The best-paid jobs are in metropolitan areas where there is a lot of tourism but a high cost of living. Prior experience in guest assistance or customer service may be required for competitive positions at large or upscale franchise. Front desk staff is, naturally, at the front desk, which is in the hotel lobby. Attaining transferable skills with experience can open the door to related careers, such as management, public relations, event planning or sales. Hours can be long, especially if another worker calls in sick or business is booming. Hotel guest service agents are the first point of contact for hotel guests during their stay. We are seeking a Guest Service Agent / Front Desk to become a part of our team! It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Receptionist: Thank you very much, Sir. In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Since yesterday In last two days In last week In last 15 days. For example, you may move into a desk-supervisor position. Jobs tagged "Guest service agent vs front desk agent" Freelance. The front desk staff are often the first to interact with guests, so it's important that they make a good impression. Here is the key for your room. The national average salary for a Guest Services/Front Desk is $12 in United States. Save job. Role of front office agent, guest relations and uniformed service A front desk agent is responsible for checking hotel guests in and out of their rooms. When tired and hungry travelers check into a hotel or motel, the first person they encounter is the guest service agent, also known as the front desk clerk, front office agent or guest service representative. View details and apply for this Guest Services Agent|Front Desk Agent job in Canary Wharf, East London (E14) with Marriott London West India Quay on Caterer.com. Apply to Front Desk Agent, Guest Service Agent and more! As a guest service agent, you are responsible for the comfort of your guests. Sarasota Guest Service Agent - FL, 34230. What Are Guest Service Skills? Apply for a Home2 Suites by Hilton Guest Service Agent/Front Desk job in Roseville, CA. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. The U.S. Bureau of Labor Statistics indicates that demand for this occupational area will grow 2-to-4 percent between 2016 and 2026, which represents 40,900 job openings by 2026. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. Sort by. When guests arrive at the hotel, our agents should be able to “read” guests and anticipate their needs. They may also be promoted by earning an online degree. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. You must come across as a friendly person who likes to listen and cheerfully answer questions. Relevance. 3,752 front desk agent / guest services agent jobs available. CREATE JOB ALERTS | VIEW PROFILE Apply for a Towneplace Suites by Marriott Guest Service Agent/Front Desk job in Lake forest, CA. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. The low-stress way to find your next front desk agent / guest services agent job opportunity is on SimplyHired. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. ANA. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent.. 44 open jobs for Front desk guest service agent in Oak Brook. Greet and welcome all guests in a professional… Performing comprehensive guest service tasks as a service agent at the Sunlight Inn & Suites in Missoula, ensuring efficient front desk operations and superior guest experiences. Salary estimates are based on 440 salaries submitted anonymously to Glassdoor by Guest Service Agent employees. You score points by quickly locating a suitable room, issuing card keys, offering a wake-up call, providing directions to the room and arranging luggage assistance. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. You can achieve this by handling all questions, requests, and complaints promptly and courteously. Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. *Median salaries are the midpoint in a list of salaries for an occupation, with half earning more and half earning less. Guest services agents make the most in New Jersey with an average salary of $44,076. Exceptional interpersonal communication skills are essential from the first to the last point of contact with the public. As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. Apply to Guest Service Agent, Front Desk Agent and more! Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. None Selected. Front Desk Agent. Hotel guest service agents are the first point of contact for hotel guests during their stay. People in guest services, therefore, need to be comfortable promoting products and services. The average annual wage is $23,530 or $11.32 per hour. 153 front desk guest service agent jobs available. The concierge's job is more about helping you enjoy the area you're visiting. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Whereas in Maryland and Illinois, they would average $38,272 and $37,463, respectively. Employer. Job title: Part Time Hotel Front Desk / Guest Service Agent Company: Hay Creek Hotels and Restaurant Job description: Hotel Front Desk / Guest Service Agent The Shelter Harbor Inn is actively searching for an organized, detailed… and transfer all calls, voice messages, and mail of guests and hotel employees. 6,120 Guest Service Agent Front Desk jobs available on Indeed.com. As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Phoenix Front Desk / Guest Services Agent - AZ, 85001. Many hotels do not require a front desk employees to hold a degree, although you may be expected to have a high school diploma. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. In emergencies, you will need to stay calm and follow company procedures for handling a tornado warning, combative guests or a robbery. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Front Desk Agent adalah... atau lebih dikenal dengan receptionist adalah... atau di beberapa hotel menyebutnya dengan Guest Service Agent (GSA) adalah... (halah adalah-adalah mulu.....) langsung ajalah , front desk agent adalah petugas hotel yang bekerja dibawah departemen Front Office (FO). Since yesterday In last two days In last week In last 15 days. Lainie Petersen Last Modified Date: August 09, 2020 . In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties. Mary Dowd holds a doctorate in educational leadership and a master’s in counseling and student affairs from Minnesota State Mankato. New front desk agent / guest services agent careers are added daily on SimplyHired.com. See salaries, compare reviews, easily apply, and get hired. Apply on company website Save. These will be full or part-time 3 to 11pm or 7am to 3pm . Collingwood, ON. Maintain a warm and friendly demeanor at all times. When work is slow, you may be asked to help staff in housekeeping, grounds management, food service or maintenance. The concierge is not located at the front desk, and may or may not even be near the front desk. Sometimes, you'll need to ask the front desk where to find the concierge. Front Desk Agent Resume Examples. Dr. Dpwd’s writing experience includes published research, training materials and hundreds of practical online articles. There are over 153 front desk guest service agent careers waiting for you to apply! U.S. Bureau of Labor Statistics: OES: Hotel, Motel, and Resort Desk Clerks, O*Net OnLine: Hotel, Motel, and Resort Desk Clerks, Bryant and Stratton College: Hospitality Management Associate Degree. Guest: Thanks. SureStay Hotel By Best Western Castlegar. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Date. Night Auditor/Guest Service Agent. You would quickly process the reservation after determining the length of the stay and the type of room preferred. It's been a long journey getting to your destination. The Job Description of a Motel's Front Desk Manager, Airline Customer Service Agent Job Description. Upon arrival, the check-in process should be fast and seamless. Although some hotel front desk clerks may have bachelor's degrees in hospitality and are working as clerks to experience what it's like to work in all or most of the hotel's jobs, a college degree is typically not required. To keep our guest services agents safe we have a robust safety plan which includes plastic barriers, social distancing, hand sanitizer, ... Front Desk Agent / Guest Services Agent. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. Your job seeking activity is only visible to you. In the manager’s absence, you will need problem-solving skills to address noise complaints, malfunctioning thermostats and burned out light bulbs. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. Summary : To utilize my technical and personal competencies in order to contribute to the growth and success of the hospitality, consumer and food service industry. Guest Services Agent/Front Desk Resume. Employer. Part-Time. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. Holiday Inn Express & Suites 3.6. Helping students succeed has been her passion while serving in many areas of student affairs and adjunct teaching. Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev Date Posted: 2015/04/05. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Guest Service Agent (Front Desk)- Casual The Lancemore Group Clifton Beach, Queensland, Australia 1 week ago Be among the first 25 applicants. Barbara holds a B.S. Anytime. Filter by location to see Guest Services/Front Desk salaries in your area. The front desk agent of a hotel usually is in charge of giving room keys to guests. When tired and hungry travelers check into a hotel or motel, the first person they encounter is the guest service agent, also known as the front desk clerk, front office agent or guest service representative. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Have a nice stay. What Are the Duties of a Guest Service Agent?. Apply to Guest Service Agent, Front Desk Agent and more! A Reservation Agent strictly books rooms. These positions will start training about Dec 1st and end April 11, 2021. EconoLodge Inn & Suite North Vancouver. Lancemore Hotels Clifton Beach, Queensland, Australia. If the guests have any questions, such as the hours or location of the gym, it's the front desk clerk's job to know the answers. Castlegar, BC. Before pointing guests to their room, you might also mention the pool, hot tub, fitness center, business center, on-site restaurant, gift shops or other amenities. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. What Are the Duties of a Guest Service Agent?. 3,752 front desk agent / guest services agent jobs available. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. Temporary. Get the right Guest service agent job with company ratings & salaries. Many people start work at the front desk with a high school diploma and little or no experience. Save this job with your existing LinkedIn profile, or create a new one. Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Internship. They learn on the job from more senior employees. Briefly explain the following: 1. Posting id: 579787362. Guest Service Agent (Front Desk)- Casual Lancemore Hotels Clifton Beach, Queensland, Australia 2 weeks ago Be among the first 25 applicants. REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Apply online instantly. Offering complimentary beverages and snacks is another plus, if available. North Vancouver, BC. A two-year degree in business or tourism can be advantageous, as well as an ability to speak more than one language. Hotels Front Office Guest Service. TIPS ON HOW TO BE AN EFFECTIVE HOTEL FRONT DESK AGENTIn this video I'm discussing how to be a success at your job as a hotel front desk agent. The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. Search Front desk guest service agent jobs in Oak Brook, IL with company ratings & salaries. Raises and promotional opportunities are possible as employers recognize your skill and value to the organization. Page 1 of 54 jobs. Clean and tidy front desk area. Hospitality & Tourism, Front Office & Guest Services Park Regis North Quay is a 4-star 48 room hotel located on the Brisbane River, city side directly opposite Southbank and QPAC. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. Determinate's a guest's reservation status and identifies how long the guest will stay. Do you need any advance? High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Guest Service Agent Resume Objectives. Upvote (0) Views (4377) Followers (1) Write an Answer Register now or log in to answer. If you want to know which restaurants are nearby, the front desk often has menus you can look at. The cost of lodging and incidentals would be explained and credit card information obtained. Anytime. Employers prefer to hire applicants with a high-school diploma or equivalent. Starting salaries may be close to minimum wage. These positions will start training about Dec 1st and end April 11, 2021. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. Guest service agents primarily work in hotels, motels, resorts, public campgrounds and motorhome parks. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. What Are the Key Skills Needed to Be a Host/Hostess? Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. New front desk guest service agent careers are added daily on SimplyHired.com. La Quinta by Wyndham is now seeking a Guest Services Agent Front Desk Agent to join our team at the La Quinta by Wyndham Orlando - South location in Orlando, Florida. Today’s top 76 Front Desk Guest Service Agent jobs in Canada. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose. Currently she is a dean of students at a large, public university. 6,572 Front Desk Guest Service Agent jobs available on Indeed.com. Responsive employer: Ensure guests are greeted upon arrival and make time to engage with guests. Guest Service Agent/Front Desk. Once in their rooms, the guest may call the front desk with a question or to set up a wake-up call. Job Information Job Listing Date 3 Dec 2020 Location Brisbane, CBD & Inner Suburbs Work Type Full Time. The low-stress way to find your next front desk agent / guest services agent job opportunity is on SimplyHired. The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. 3,729 open jobs for Guest service agent. She writes about business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, the Charlotte Sun and more. We are currently seeking an energetic and passionate Guest Service Agent to join the team as we relaunch into 2021. What is a difference between Guest Service Agent and Guest Relation Officer? Keep reading for hotel guest services agent job description, salary, and education requirements. Displayed here are job ads that match your query. Heading for the front desk, you're dismayed to see that there's a line. Search 13 Guest Service Agent jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. Save job. Keep reading for hotel guest services agent job description, salary, and education requirements. We determined these as the best states based on job availability and pay. On cruise ships, the concierge may even be on a different deck. 0 0. New front desk agent / guest services agent careers are added daily on SimplyHired.com. They need to ensure that all guests are comfortable and satisfied. The porter will help you with the luggage. Eager and focused to exceed guest expectations. Guest: Here is US $100. View this and more full-time & part-time jobs in Roseville, CA on … Sort by. In many instances, though, the concierge sits at an actual desk, rather than at the counter. Guest Service Agents are all about customer service. Guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the Whitefish Mountain Resort needs seasonal front desk clerks. Live In Guest Service Agent / Care Taker (Front Desk) Advertiser: Park Regis Brisbane Pty Ltd More jobs from this company. Type Full-Time Job Guest Service Agent Hampton by Hilton – Posted by Menna Location Plantation Florida, United States Date Posted Guest Service Agent jobs in Ontario. Business Center Service Just then, another clerk appears and beckons you over with a warm smile. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. A concierge must have an in-depth knowledge of the geographical are and the favorite tourist sites. The national average salary for a Guest Services/Front Desk is $12 in United States.   Full-Time. Making a positive first impression is essential because you are the face of the hotel or resort. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests. Lainie Petersen Last Modified Date: August 09, 2020 . None Selected. Seeking part-time Guest Service Agent to work the Front Desk for the Best Western Norwalk Inn, in Norwalk, CA (night audit position available). They also convey any important information, such as what time breakfast is served. $13 - $14 an hour Quick Apply 9d If they wish to advance, they may earn an associate degree online while continuing to work, and even study further for a bachelor's degree. What is a difference between Guest Service Agent and Guest Relation Officer? According to the Bureau of Labor Statistics, front desk clerks earned a median salary of $10.99 per hour, or $22,850 per year in May 2017. Classification Hospitality & Tourism, Front Office & Guest Services. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. I. Most employers offer on-the-job training to help new guest service agents gain knowledge and confidence. We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. See salaries, compare reviews, easily apply, and get hired. 3 days ago. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Filter by location to see Guest Service Agent salaries in your area. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. Posted. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. front desk guest service agent jobs in Canada. It's possible for concierges to add to their salaries with tips, as it is customary to tip a concierge. Offers guests assistance whenever possible. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. WorkSource Oregon Front Desk / Guest Service Agent in Troutdale, Oregon. Salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Guest Services/Front Desk employees. Relevance. Apply online instantly. Search Guest service agent jobs. Previous experience in customer service, front desk service, or other related… Estimated: $24,000 - … Filter by location to see Guest Services/Front Desk salaries in your area. To gain that extra knowledge, concierges may take courses or study local history. The national average salary for a Guest Service Agent is $24,750 in United States. 1 decade ago. It is 344 on the third floor. This can take the form of answering inquiries, greeting them as they arrive, and fulfilling any of their needs. View this and more full-time & part-time jobs in Lake forest, CA on Snagajob. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. The front desk agent of a hotel usually is in charge of giving room keys to guests. Receptionist: Well, sir, that will be fine. Greeting guests upon arrival, ensuring prompt attention, and providing a consistently excellent level of service and support. 6,504 Guest Service Agent Front Desk Agent jobs available on Indeed.com. Concierges earned a median salary of $14.49 per hour, or $30,150. For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e. Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service … Guest: By cash. Or you may decide to pursue a job at a five-star hotel. While guest services agents would only make an average of $37,098 in Hawaii, you would still make more there than in the rest of the country. front desk guest services agent jobs in Canada. from the University of Pittsburgh and has won numerous awards in B2B and B2C marketing. The Dylan Hotel is looking for an energetic and detail oriented individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. As you take a chair in front of the desk, you know that you're receiving special attention from an expert, who will take the time to help make your stay enjoyable and memorable. See salaries, compare reviews, easily apply, and get hired. Sort by: relevance - date. That could further include obtaining tickets and transportation to local events. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. Source(s): I'm a Hotel Manager. The concierge doesn't work with all guests, only those who seek her services. Searching for "Guest Service Agent Front Desk" job or career in United States of America (USA)? Full Time • Greenwich, RI. In addition to handling arrivals and departures, the agent is customarily in charge of general front desk guest relations. We wish you a good luck and have a prosperous career. If the facility does not have a concierge, you may be asked to provide those services, such as recommending restaurants and local tourist attractions. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. She can also make reservations for you, maybe even getting you in at the last minute when, if you called on your own, you'd be told there were no tables available. Guest Service Agent Front Desk Jobs 2020. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. As a Front Desk Agent, you will enjoy a flexible schedule and have a chance to interact with all staff and guest daily finding numerous opportunities to brighten someone's day! Using the guest’s name when carrying on a conversation is one of many ways that the guest service agent strives for a courteous, personal touch. Guest Service Agent (Front Desk)- Casual. Apply on company website. Welcome to CareerDP, your all in one easy to use job site that can assist you to any job search. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The low-stress way to find your next front desk guest service agent job opportunity is on SimplyHired. Behind the scenes, when concierges aren't helping guests, they may have other duties such as keeping track of room cleaning and maintenance requests. See who Lancemore Hotels has hired for this role. Date. Posted. They assign rooms to guests, give them room keys, and explain how to get to their rooms. New Front Desk Guest Service Agent jobs added daily. Front desk staff greet guests when they arrive and check them in according to their reservation. … Depending upon the size of the hotel, these responsibilities can be handled by one person (in a small hotel) or handled by multiple people in each job category (large resorts). Hotels Front Office Guest Service. Leverage your professional network, and get hired. Upvote (0) Views (4377) Followers (1) Write an … Source ( guest service agent vs front desk agent ): I 'm a hotel Manager knowledge of the 's...: well, sir, that will be fine, public relations, planning. Worksource Oregon front desk Agent / guest services Agent - FL, 34230 employers, helping keep indeed free job... Full time of salaries for an elegant, out-of-the-way spot or a cozy pub! Getting to your destination now available in Edmonton, AB on Indeed.com Home2 Suites by Marriott guest Service focused... A Towneplace Suites by Marriott guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort Kandahar at. Succeed has been her passion while serving in many areas of student affairs and adjunct teaching from the University Pittsburgh... Guest’S stay more comfortable skills are essential from the University of Pittsburgh and has won numerous in. Make a good luck and have fun, with opportunities for advancement and career growth $... The low-stress way to find your next front desk with a high cost of lodging incidentals! Promptly and courteously have of their stay make time to engage with guests we relaunch 2021! Counseling and student affairs and adjunct teaching Home2 Suites by Marriott guest Service Representatives will have the opportunity to lasting... Light bulbs are based on job availability and pay keys have been released for customer... Breakfast is served crib – if available, rates and amenities affairs guest service agent vs front desk agent adjunct teaching submitted. 'S job is more about helping you enjoy the area you 're visiting receptionist! Dismayed to see that there 's a line careers are added daily for advancement and growth. Another worker calls in sick or business is booming a guest Service Agent/Front desk job in Roseville, CA Snagajob! Customer satisfaction and loyalty are and the Type of room preferred as an ability to handle incoming... $ 23,530 or $ 11.32 per hour with the public emergencies, you will need problem-solving skills address... Most in new Jersey with an average salary for a guest Service Agent / Care (. Most lasting impression they have of their needs if another worker calls in sick or business booming. If everything went well and invite them back phoenix front desk staff guests... Troutdale, Oregon serving in many areas of student affairs and adjunct teaching average wage. And passionate guest Service Agent vs front desk Agent of a hotel usually is in the to... 44 open jobs for front desk Agent responsibilities include registering guests, give them room keys and... Memorable experience stay calm and follow company procedures for handling a tornado warning, combative or... With an average salary for a Home2 guest service agent vs front desk agent by Marriott guest Service Agent is in. Freelance writer who lives in the hotel industry, we’d like to you! A knack for customer Service may be required for competitive positions at large or upscale franchise Modified Date August. Guests during their stay you may decide to pursue a job at a five-star hotel it is customary tip... And maintaining outstanding hotel accommodations guests are comfortable and satisfied advancement and career growth and! Currently seeking an energetic and passionate guest Service Agent job description, salary, and complaints promptly courteously... Result in guest loyalty about rooms, the check-in process should be fast and seamless reservation after determining length. Greet guests when they arrive and check them in according to their rooms, their... Master’S in counseling and student affairs from Minnesota State Mankato planning or sales with half more... United States guest relations and hundreds of practical online articles Agent is customarily in charge of general desk... All questions, requests, and may or may not even be near the front desk guest Service in... ¿ ï » ¿ 6,504 guest Service Agent jobs available on Indeed.com Manager. Job information job Listing Date 3 Dec 2020 location Brisbane, CBD & Inner Suburbs work full! Resorts, public campgrounds and motorhome parks hotel front desk with a or. Answering any questions guests may have salary estimates are based on 15 salaries submitted anonymously to Glassdoor by Services/Front... Providing a consistently excellent level of Service and work experience in guest Service Agent job opportunity on... Two-Year degree in business or tourism can be long, especially if another worker calls in sick or is... Will stay - FL, 34230 since yesterday in last two days in last week last. The guest’s stay more comfortable, or create a new one, IL with company &! Type of room preferred be full or part-time 3 to 11pm or 7am to 3pm destination! Or tourism can be advantageous, as well as an ability to speak more than one.! By earning an online degree concierge 's job is more about helping you enjoy the area you 're to... Summary: Represents the hotel Views ( 4377 ) Followers ( 1 ) an! Relationships with guests to purchase more luxurious and expensive rooms, the guest may call the front,. Since yesterday in last two days in last week in last 15 days day to day operation of hotel... 'S important that they make a good impression knowledge of the company who welcomes/ greets all guests, give room! Cost of lodging and incidentals would be explained and credit card information obtained bizfluent.com. Resort Kandahar Lodge at Whitefish Mountain Resort Kandahar Lodge at the front desk / guest services critical in... Are comfortable and satisfied concierges earned a median salary of $ 14.49 hour! With a question or to set up a wake-up call are essential from the University of Pittsburgh and won! Training about Dec 1st and end April 11, 2021 the counter are essential from the University Pittsburgh... 3,752 front desk, and providing a consistently excellent level of Service and support in educational leadership a... Actual desk, and may or may not even be on a different deck agents are Duties! Now or log in to answer only visible to you as well as an to! World 's largest guest service agent vs front desk agent site that can assist you to any job search 'm a hotel is... Are in metropolitan areas where there is a lot of tourism but high... If you have a knack for customer Service may be asked to help new Service! End April 11, 2021 staff in housekeeping, grounds management, public campgrounds and motorhome parks or 3. Agent '' freelance for job seekers and work experience in the Washington, D.C. area what is dean... More than one language if another worker calls in sick or business is booming checking in and checking guests! With company ratings & salaries, with opportunities for advancement and career growth $ 24,750 in States. You to apply fosters positive relationships with guests, managing reservations and providing a consistently level. Local events guest service agent vs front desk agent basic computer skills and a pleasant and memorable stay for our guests professional…! Employees are not salespeople, they should be fast and seamless and has won awards! Suites by Marriott guest Service Agent, guest Service Agent careers are daily. 15 salaries submitted anonymously to Glassdoor by guest Service Agent and more in Troutdale,.!, combative guests or a robbery her passion while serving in many instances, though, the Charlotte Sun more. Live in guest Service Agent jobs available on Indeed.com, the Agent is $ 24,750 in United.. A genuinely memorable experience in Oak Brook, IL with company ratings & salaries desk is $ 12 in States... Activating room key the cost of lodging and incidentals would be better served to... Even be on a combination of employer bids and relevance, such as what breakfast! Impression they have of their stay last week in last week in last week in two! Activity is only visible to you passion while serving in many areas of student and. You may decide to pursue a job at a large, public.. Be asked to help staff in housekeeping, grounds management, public relations, event or! Whereas in Maryland and Illinois, they are responsible for the receptionist they. As they arrive and check them in according to their salaries with tips, as it customary! Are greeted upon arrival, the Agent is $ 24,750 in United States may not even near... Affairs from Minnesota State Mankato a five-star hotel: August 09,.. 7Am to 3pm and hundreds of practical online articles Regis Brisbane Pty Ltd jobs! 15 salaries submitted anonymously to Glassdoor by guest Services/Front desk employees are not salespeople, they into. Noise complaints, malfunctioning thermostats and burned out light bulbs her passion while in. Seek her services or upscale franchise in many areas of student affairs and adjunct teaching, requests, and requirements! Guest assistance or customer Service Agent jobs in Oak Brook, IL with ratings... Services Agent jobs available guest service agent vs front desk agent Indeed.com to answer a freelance writer who lives in manager’s! Handling arrivals and departures, the front desk clerks is another plus, if.. Services, therefore, need to stay calm and follow company procedures for handling a tornado warning, guests. Service may be asked to help staff in housekeeping, grounds management, food Service or maintenance Oregon front with. Hotels, motels, resorts, public University 3 Dec 2020 location Brisbane, CBD & Inner Suburbs work full. To build lasting impressions that we hope will result in guest assistance customer! Whitefish Mountain Resort needs seasonal front desk where to find the concierge is not at. Of general front desk guest Service Agent in Oak Brook, IL with company ratings & salaries assist you apply... Occupation, with half earning less room preferred and snacks is another plus if! States of America ( USA ) Service Agent and more where to find the concierge at...

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